Frequently Asked Questions (FAQs)

Shipping & Delivery

How do we calculate the cost of shipping?

Led World shipping charges are based on the size, weight and destination zone of the product ordered. For any order under AED50, an AED5 shipping charge will be added. Express delivery or second-day delivery is extra.

How does the store pick-up policy work?

We offer a "buy online, pick up in-store" option for many of our products that allows you to pick up your order at the store location of your choice. To do this, simply click on the "Store Pick Up" option that appears on either the Product Page or the cart checkout page and fills in the necessary information. When your order has arrived at the store, you will receive an email confirmation that it is ready for pickup. Please wait for the pickup confirmation email before going to the store location.

How do we pack our packages at LED World?

As we promote natural sustainability eco-friendly packing solutions whenever possible. We use air-filled pillow bags that efficiently pack into boxed shipments and reduce the amount of packing material needed for each order. We also use 100 per cent biodegradable starch pellets as packing materials. These static-free pellets have the look of the old-fashioned plastic packing peanuts, but are made to degrade quickly in landfills and are completely petroleum, CFC and HCFC free.

Returns & Replacements

What is Led World's returns policy?

If for any reason you are unsatisfied with a purchase, it can be returned within 7-10 days of the date you receive it. No returns or exchanges will be made after the 10th day.

To ensure that your return is processed accurately and promptly, please first call us. Customers can reach us at +971 555762130 If you are already a member of our program, call +971 55 576 2130

A Customer Service Specialist will provide you with a Return Merchandise Authorization for you to write on the pre-printed address label at the bottom of the Returns form included with your boxed order.

Please note the following:

• All returns must be made with a Return Merchandise Authorization number.
• Furniture and rug purchases cannot be returned to a Led World store location; they must be shipped back to our warehouse.
• All returned items must be sent back to us using the original shipping boxes and packing materials.
• Installed products with cut wires or loose crystal will be subject to an AED50 fee.
• Sales of clearance items, giclée items personalized with uploaded photos, and custom made-to-order items are final.
• Some product categories may include free return shipping; this offer applies only to the 48 continental US states and may exclude certain items with designer and giclée shades and items that ship by freight. White-Glove and Threshold orders must be returned within 10 days.

Do you carry lamp parts?

Our customized lamps and bespoke designs are the best for its Shades and accessories for sale, but, generally speaking, we do not carry lamp parts. In some instances, however, there may be some replacement parts available for items we normally stock. Contact us and talk with a Lighting & Home Décor Consultants to learn more. If we do not have a part in stock we will gladly refer you to a vendor that carries it.

How does your "no restocking fee" policy work?

LED World will not charge a restocking fee on items that are in stock and purchased from a Led World store, in-store or online at ledworld.com. This includes items depicted in a Led world print catalogue and other printed advertising materials.

LED World will apply a restocking fee to items that are selected from vendor catalogues and special ordered. Specially ordered items that are returned or cancelled are subject to a restocking fee of 20% of the item price.

White-Glove Delivery items are also subject to a restocking fee of 10% of the item price.

Payment

What kind of credit card payments do you accept?

LED World accepts American Express, Visa, Master Card, and Discover credit cards for online purchases on ledworld.com

What is our minimum order policy?

Our standards are specified and we have our own policies.We require a minimum online order of AED50 at ledworld.com. The vast majority of our items are more than AED50 so this usually isn't a problem, but for smaller items, we need a minimum dollar amount to meet minimum shipping and handling charges.

When and how do you charge my card? What is an "authorization hold"?

If you are paying by credit card or debit card, an authorization will be placed on your card to hold funds for the amount of your order. This authorization hold means you cannot use the number of funds needed for your order total, but the funds have been reserved for us, but not yet been transferred to us. This hold ensures that the funds will be available on your account when your order is processed. Depending on how long it takes for your order to ship it may be necessary to process a new authorization hold.

Most authorization holds last from 3 to 7 days, but may vary depending on the bank or financial institution you are using. For specific information please contact your card-issuing bank or institution for its policy.

As your merchandise leaves our warehouse, we'll charge the form of payment that you used when placing your order and will send you a shipping confirmation email. Your card will only be charged when your order ships and you will only be charged once for what you have ordered.

Pricing & Warranties

What is your quality assurance guarantee?

At LED World, Inc. Quality Assurance Program is a vital part of our corporate policy and store operations and is fully supported by senior management. Our organization is committed to an effective product safety program that ensures that our stores and products meet established standards for safety, quality and value. Our Inc. offers quality products that meet or exceed product requirements established by applicable government agencies and our Quality Assurance department. Suppliers and products are evaluated for compliance with company standards and regulatory requirements through vendor audits and product inspections on an ongoing basis. The Quality Assurance department investigates customer concerns and initiates the appropriate follow-up and response action. If you have any questions, or to send us a comment, email us.

What is your warranty policy?

LED World, Inc. proudly stands behind the products we sell. The One-Year Warranty states that we will repair or, at our option, replace at no charge, your purchase within one year of the purchase date should you discover any defect in materials or workmanship. This warranty does not cover defects, including breakage or malfunctions, caused by your mishandling or use of the product in ways other than specified by the manufacturer. Light bulbs included with the product are not covered by this warranty. Ceiling fans and furniture products are covered by the manufacturer's warranty included in their packaging. The furniture we sell is for residential use only, and is not designed, manufactured, or recommended for use in a commercial or non-residential setting. This warranty extends the manufacturer's warranty by one year, excluding any electronic components, remote controls, or any in-home warranties. To obtain service for an item under warranty, please bring the product, your original receipt and this warranty to your closest store, or contact our Customer Service department at +971 55 576 2130. If you are a member of our organization +971 555762130. All items must be brought into a Led World Store or returned to our store for service. In no event shall Led World, Inc. be liable for incidental damages. Some states do not allow limitations for how long an implied warranty lasts or the exclusion may not apply to you. This warranty gives you specific legal rights, which may vary from state to state. Please keep your original receipt with this warranty. Unless specifically noted, the lighting, furniture and other products we sell are for residential use only, and is not designed, manufactured, or recommended for use in a commercial or non-residential setting. For information about commercial-grade designs, please contact our Led World Hospitality division.

What is Comparable Value?

Some product identifies a "Comparable Value" with a reference price. Please note that these references are for items that are exclusive to, and which are manufactured and produced directly for Led World. By taking a link out of the retail chain, Led World can offer you significant savings compared to similar brand name items. Led World believes that similar products are offered by other retailers at or about the "Comparable Value" price listed on the signs. However, we invite customers to shop our competitors and compare the value listed for the particular item and decide for themselves. Please note that the “Comparable Value” reference price is not an original price amount and does not refer to a price at which Led World has sold the item in question.

Our Promotion Sales, Coupons & Discounts Offer

1.How do our Coupons work?

Simply enter the Led World coupon code in your shopping cart at checkout. Your cart will update with the promotion-specific to your code. Offers are generally valid on regular priced, in-stock merchandise only; not valid on special orders or previous orders. Offers may not be combined with any other discount offer or mark-down pricing. Minimum purchase requirement excludes shipping and applicable taxes. One coupon per customer, one-time use only. Offers are non-transferable and not redeemable for cash or gift certificates. In the ceiling fan category, coupons are valid only on Casa Vieja brand fans. If an item purchased using a dollar off coupon is returned, the discount value shall be forfeited on the refunded amount. Coupons may be valid specifically for online or offline purchase only. Please check the terms and conditions specific to your code. For more information, contact our Customer Service department at ops@ledworld.com

Do you offer gift cards?

We offer Gift Cards that are available for purchase at any of our store location or online. These cards are redeemable online, by phone, or at any LED World Store.

How does your sale pricing work?

Sale pricing is listed online and is valid only through the dates displayed on individual product pages. Please note that quantities may be limited, and that offers are good only on in-stock merchandise. Sale pricing is first come, first served, and no rain-checks will be issued. The pricing is not valid on special orders, previous orders or with other coupons or discounts, and other restrictions may apply. We also list sale pricing in emails, catalogues and other printed materials. Typographic, photographic and/or descriptive errors both in print and online are subject to correction. Please contact us if you have any questions about the sale price. Our FAQ sections include a series of questions that are commonly asked by customers

Our Procedures for Shipping & Delivery

How do we pack our packages at LED World?

As we promote natural sustainability eco-friendly packing solutions whenever possible. We use air-filled pillow bags that efficiently pack into boxed shipments and reduce the amount of packing material needed for each order. We also use 100 per cent biodegradable starch pellets as packing materials. These static-free pellets have the look of the old-fashioned plastic packing peanuts, but are made to degrade quickly in landfills and are completely petroleum, CFC and HCFC free.

Our Product pick-up policy for online/offline orders?

We offer a "buy online, pick up in-store" option for many of our products that allows you to pick up your order at the store location of your choice. To do this, simply click on the "Store Pick Up" option that appears on either the Product Page or the cart checkout page and fills in the necessary information. When your order has arrived at the store, you will receive an email confirmation that it is ready for pickup. Please wait for the pickup confirmation email before going to the store location.